Short answer
Respond to new inquiries fast, follow up consistently with families and referral sources, and give every prospect a clear next step toward an in-home assessment, including older inquiries that went quiet. Care delivery often leaves agency teams little time for follow-up, so dedicated sales capacity helps. In one Grow Your Occupancy case study, a remote home care sales specialist helped a Texas agency add 11 new in-home clients, 8 of them in the first 90 days.
A Home Care Remote Sales Specialist works as an extension of the agency. They learn the service area, care offering, messaging, and handoff process, then handle inquiry response, assessment scheduling, and follow-up so the care team can focus on clients.
Home care agency in Texas · June–December 2025 · initially 2 hours per day
8 of the new clients were added in the first 90 days. A remote specialist kept follow-up consistent and scheduled assessments while the agency focused on care delivery. Support was reduced to one hour per day toward the end of the engagement.
ROI is based on actual investment and revenue during the engagement, rather than projected rent over a future stay.
Read the case study (PDF)Yes. The specialist works in the agency's existing system and documents a clear next step for each prospect.
It varies. In the Texas case study, support started at two hours per day and was reduced to one hour per day toward the end of the engagement.
It depends on how many hours of support the agency needs, so each engagement is set up around the agency's goals and pipeline.
In a free 30-minute strategy call, Julie Podewitz reviews your current sales process and maps out what support could look like for your community.
Written by the Grow Your Occupancy team · Last reviewed October 2026