Senior Living Mystery Shopping
Gain a fresh set of eyes’ perspective, assess sales skills, and gain customer experience insights into your senior living communities.
Our experienced senior living shoppers uncover the entire prospect experience, from initial inquiry through the first impression, the tour experience, and post-tour follow-up.
Since our shoppers are senior living sales specialists, we have the ability to provide specific sales skills assessment in addition to the overall customer experience.
Our team is available to mystery shop by webform, phone, and in person.
What our clients have to say:
“GROW is an amazing organization. They provide exceptional service and value. We need a rather large number of mystery shops done in a very short timeframe. GROW got them done – beautifully – with time to spare. I cannot recommend them enough!”
– Cindy Longfellow
Vice President of Business Development, Sales, and Marketing
Juniper Communities, LLC
“We recently hired Grow Your Occupancy to do on-site mystery shop skill assessments. We have successfully partnered with them for other services and had great outcomes.
To say that they delivered would be an understatement. We are very pleased with what the Grow Specialists uncovered. Reports were comprehensive, and they provided recommended takeaways to increase occupancy and the sales experience for our prospects. We plan to use them again for our mystery shopping.”
– Greg Crutcher
CMO
Atlas Senior Living
“For the last year, Vitality Living has been using GROW Your Occupancy to help us deeply evaluate the quality of our sales efforts. Thanks for their efforts we have the most comprehensive picture we could have of our community sales experiences we could have. Totally love it!”
– Christy Cunningham
Vice President of Sales & Marketing
Vitality Living