Gain a fresh set of eyes’ perspective, assess sales skills, and gain customer experience insights into your senior living communities.
Our experienced senior living shoppers uncover the entire prospect experience, from initial inquiry through the first impression, the tour experience, and post-tour follow-up.
Since our shoppers are senior living sales specialists, we have the ability to provide specific sales skills assessment in addition to the overall customer experience.
Our team is available to mystery shop by webform, phone, and in person.
“Julie and Lori V. have been instrumental in helping our team get focused and organized, they have assisted in the database and with leads incoming. They have shown the operational team the importance of being sales and occupancy focused which was crucial in getting the team to have the same shared ...
“For the last year, Vitality Living has been using GROW Your Occupancy to help us deeply evaluate the quality of our sales efforts. Thanks for their efforts we have the most comprehensive picture we could have of our community sales experiences we could have. Totally love it!”
“We recently hired Grow Your Occupancy to do on-site mystery shop skill assessments. We have successfully partnered with them for other services and had great outcomes.
To say that they delivered would be an understatement. We are very pleased with what the Grow specialists uncovered. Reports were c...
“GROW is an amazing organization. They provide exceptional service and value. We need a rather large number of mystery shops done in a very short timeframe. GROW got them done – beautifully – with time to spare. I cannot recommend them enough!”
“We hired Julie and her team to conduct mystery shops for us. I had used other vendors before. The shops that I received were scored fairly and accurately. The best part of the shops was the constructive coaching to encourage the salespeople to try different techniques! The salespeople accepted the ...