Experienced senior living operations leadership and oversight without the full-time expense of a salaried executive.
Add high-level regional operational management to your team with Grow Your Occupancy’s Fractional Regional Director of Operations (RDO). Grow’s Fractional RDOs deliver strategic leadership, regulatory oversight, and operational excellence across multiple senior living communities.
With a focus on driving occupancy, financial performance, team development, and quality of care, the Fractional RDO acts as a member of the leadership team, supporting both short- and long-term operational goals.
The Fractional RDO partners with the community Executive Director and management team to drive performance, enhance resident satisfaction, and maintain a culture of excellence and compassion.
Fractional RDO Scope of Services
Core Leadership Responsibilities
- Conduct regular site visits to assess operational efficiency, staff morale, and resident satisfaction.
- Hold weekly community calls.
- Provide ongoing remote support and communication.
- Mentor Executive Directors and department leaders through 1:1 coaching.
- Lead a monthly client strategy session.
Occupancy & Business Performance
- Analyze community key performance indicators (KPIs), identify areas for improvement, and implement action plans.
- Monitor and analyze occupancy rates by units and percentage.
- Track week-over-week (WOW) and month-over-month (MOM) trends.
- Review pending move-ins and move-outs, identify “at-risk” residents.
Financial Oversight
- Review monthly Profit & Loss (P&L) with community and corporate leaders.
- Track cash flow and payroll projections.
- Review Accounts Receivable (AR) and aging analysis.
- Monitor resident past due accounts and collection status.
- Oversee budget performance and variance.
- Support Executive Directors with budget compliance, revenue management, and cost control.
People & Culture
- Lead efforts to recruit, mentor, and retain high-performing leaders and team members.
- Support assessment, recommendation, onboarding, and staffing oversight.
- Review overtime hours and labor distribution.
- Manage agency usage (hours and cost).
- Track staffing ratios adjusted by resident acuity.
- Support resident concerns and satisfaction initiatives.
- Conduct staffing assessments and team development plans.
Operational Process & Compliance
- Oversee community department operations and KPI accountability.
- Develop and implement strategic plans that drive occupancy, financial health, and resident satisfaction.
- Ensure communities maintain a high standard of cleanliness, safety, and hospitality.
- Ensure regulatory compliance and life safety standards.
- Guide community through audits, licensing surveys, quality assurance, and risk management efforts.
- Facilitate CapEx project tracking and updates.
- Monitor and ensure compliance with all state, federal, and company policies and procedures.
- Assist with pre-opening operations planning, as needed.
- Develop and implement a customized Operations Planner.
- Align with Regional Sales and Regional Wellness leadership.
Reporting & Communication
- Submit monthly operations report to client.
- Analyze community performance metrics, identify areas for improvement, and implement action plans.
- Provide written call recaps/notes after community calls.
- Maintain consistent communication regarding key updates, concerns, and performance metrics.
- Support Resident Satisfaction Ratings (conducted twice yearly).
The regional operations leadership you need – without the expense of a FTE.
Grow Your Occupancy’s Fractional RDOs provide executive-level operational leadership with the flexibility and efficiency today’s senior living providers require. This approach ensures communities are accountable, supported, and positioned for sustained success.
Let’s talk about how a Grow Fractional RDO can help you achieve your regional operations management objectives.